Apple Mac Geniuses are Some Geniuses All Right
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Feb. 13th, 2008 | 12:51 am
So continuing on with the ordeal of my not being able to Burn DVDs I went to the Apple Store...
Actually I have gone a total of about 4 different times weeks apart.
This last visit served only to demonstrate to me that Apple Geniuses are Some Geniuses All Right...
Each time I have presented my situation as I have written it ending with: "The error that it stated was that it failed to calibrate the optical drive."
Apple Geniuses' supplied answers:
"I believe that it is due to the optical drive and it's failure to calibrate itself."
Did I not just tell you that. If I wanted the error to be repeated to me I would have attempted to burn a DVD; not drive, suffer through traffic, waste gas and time.
"When you installed Leopard some core system files failed to copy over. You should attempt to reinstall Leopard again or attempt an archive and install."
First of all if it had been a core file I would have not been able to run Leopard for as long as I have been. Doing a reinstall/archive and install of Leopard is actually a good idea I have not yet had time to try. That was the only viable advice I got, however I knew this already.
"Leopard isn't supported on your current Mac and/or doesn't meet the system requirements."
I have a PowerBook G4 w/ 1.5 GHz PowerPC G4 and 1.25GB DDR SDRAM. To which he replied, "Yes, but it's not a MacBook or a MacBook Pro"
Apple says: "Mac computer with ... PowerPC G4 (867MHz or faster) processor, 512MB of memory"
"Yeah, usually when that happens I just advise people to purchase a new Mac."
Yes, this guy was very serious when he said that.
"When you installed Leopard did you shake or let the computer go to sleep?"
Wow, I don't think he knows that if I would have actually done that it wouldn't have finished installing...
"Your optical drive is not for a Mac."
Wow...it is stock from Apple.
"Well, the best thing for you to do is to schedule another appointment, drop your Mac off and we'll see what the problem is..."
Another one? Ha! I was supposed to be resolving this already...oh, that's right the solution is buying a new one...madonn!
...I had to express my frustration to my friend who was with me in Spanish.
Mind you Apple says:
"Who works at the Genius Bar?
Mac Geniuses — selected by Apple — are the most knowledgeable Mac people. Trained at Apple’s California headquarters, the Geniuses have broad expertise and know virtually all there is to know about your Mac or iPod."
Wow I'd be surprised if these guys knew the difference between mac and windows, ha! I'd be surprised if they actually knew their names and colored between the lines....
They always ended the nothingness that they did with, "Sorry we couldn't help you today, you can always try to schedule an appointment with another Genius to see if they can help you."
They wanted me to leave my Mac with them...(?!) With those kinds of answers I am surprised they let them work at all.
Apple Mac Geniuses are Some Geniuses All Right...
Actually I have gone a total of about 4 different times weeks apart.
This last visit served only to demonstrate to me that Apple Geniuses are Some Geniuses All Right...
Each time I have presented my situation as I have written it ending with: "The error that it stated was that it failed to calibrate the optical drive."
Apple Geniuses' supplied answers:
"I believe that it is due to the optical drive and it's failure to calibrate itself."
Did I not just tell you that. If I wanted the error to be repeated to me I would have attempted to burn a DVD; not drive, suffer through traffic, waste gas and time.
"When you installed Leopard some core system files failed to copy over. You should attempt to reinstall Leopard again or attempt an archive and install."
First of all if it had been a core file I would have not been able to run Leopard for as long as I have been. Doing a reinstall/archive and install of Leopard is actually a good idea I have not yet had time to try. That was the only viable advice I got, however I knew this already.
"Leopard isn't supported on your current Mac and/or doesn't meet the system requirements."
I have a PowerBook G4 w/ 1.5 GHz PowerPC G4 and 1.25GB DDR SDRAM. To which he replied, "Yes, but it's not a MacBook or a MacBook Pro"
Apple says: "Mac computer with ... PowerPC G4 (867MHz or faster) processor, 512MB of memory"
"Yeah, usually when that happens I just advise people to purchase a new Mac."
Yes, this guy was very serious when he said that.
"When you installed Leopard did you shake or let the computer go to sleep?"
Wow, I don't think he knows that if I would have actually done that it wouldn't have finished installing...
"Your optical drive is not for a Mac."
Wow...it is stock from Apple.
"Well, the best thing for you to do is to schedule another appointment, drop your Mac off and we'll see what the problem is..."
Another one? Ha! I was supposed to be resolving this already...oh, that's right the solution is buying a new one...madonn!
...I had to express my frustration to my friend who was with me in Spanish.
Mind you Apple says:
"Who works at the Genius Bar?
Mac Geniuses — selected by Apple — are the most knowledgeable Mac people. Trained at Apple’s California headquarters, the Geniuses have broad expertise and know virtually all there is to know about your Mac or iPod."
Wow I'd be surprised if these guys knew the difference between mac and windows, ha! I'd be surprised if they actually knew their names and colored between the lines....
They always ended the nothingness that they did with, "Sorry we couldn't help you today, you can always try to schedule an appointment with another Genius to see if they can help you."
They wanted me to leave my Mac with them...(?!) With those kinds of answers I am surprised they let them work at all.
Apple Mac Geniuses are Some Geniuses All Right...